Return Policy
At Orilogy, we strive to provide you with a satisfying shopping experience. We understand that there may be situations where you need to return a product, and we have implemented the following return policy to ensure a smooth and convenient process:
1. Defects or Damages Discovered after Delivery
If you discover any defects or damages inside the packaging after the delivery process, please contact our customer services at
hello@orilogy.com within 3 days from the date of receiving the products. We will guide you through the next steps to resolve the issue
Under what circumstances can the return be arranged?
An return can be arranged for the following reason:
- If the product is expired or related to product packaging damaged upon collection at the time of delivery.
- If the product is expired or related to product packaging damaged upon collection or delivery, kindly contact our customer service within 3 days.
- If the product received is different from the item you ordered.
Reasons for Non-Exchangeable/returnable/refundable
- Any form of free gift
- Gift with purchase
- Shipping fee
2. What Should I do if I receive the wrong product?
If you receive the wrong product, please contact our customer services immediately. You can reach us at +60192529881 or by email at hello@orilogy.com. We will guide you through the process of returning the wrong product and arranging for an exchange. It is important to notify us as soon as possible to ensure a prompt resolution.
Is there a timeframe for reporting defects or damages after delivery?
Yes, there is a timeframe for reporting defects or damages discovered after delivery. Please contact our customer services at
hello@orilogy.com within 3 days from the date of receiving the products. This allows us to address any issues promptly and initiate the necessary steps for resolving the problem.
How can I return items?
Send us the photos or videos. You can attach photos or videos of the product, highlighting the areas of concern, when submitting the return request to our customer service.
Which carrier can I use to return my products?
Please choose your logistics company at your own cost and send to our Post address without any changes or omission on the recipient’s shipping information, otherwise we can’t receive your return. Thank you for your time and effort.
To proceed with the return and to receive detailed instructions, please follow the steps below:
Return Packaging: Ensure that you securely pack your products for return, following the instructions provided by our customer service team. This will help to protect the products during transit and facilitate a smooth exchange process.
Tracking and Updates: Once you dropped off the parcel, kindly update our customer service.
If you have any further questions or require additional assistance regarding the return carrier or any other aspect of the exchange process, please do not hesitate to contact our customer service team.
Return and Inspection
1st Option
Upon receiving the returned product(s), we will conduct an inspection. If any of the conditions mentioned in REASON OF RETURN are fulfilled, credit will be returned to your Orilogy Account, wallet balances can be used on your next purchase and cannot be withdrawn.
2nd Option
Upon receiving the returned product(s), we will conduct an inspection. If any of the conditions mentioned in REASON OF RETURN are fulfilled, refund process will be done.
Non-Refundable Goods
Please note that goods sold are not refundable. Our policy focuses on providing exchanges for eligible products rather than issuing refunds.
We value your satisfaction and want to ensure that you receive the correct products promptly. If you encounter any issues or have any questions regarding our return policy, please contact our customer services at +60 19-252 9881. Our dedicated team will be happy to assist you.
Thank you for your understanding and cooperation.
Can I get a refund for my purchase?
According to our return policy, goods sold are not refundable. However, we do understand there are certain things that might be out of your control too. Therefore kindly contact our customer services.
How will I be updated on the status of my special request?
Our customer service team will maintain open communication with you regarding your special request. They will provide updates and confirm the fulfilment of the request as needed. If you have any additional questions or need further assistance regarding your order, please don’t hesitate to contact our customer service team.
Can I get a full refund for my products?
As per our policy, please note that the delivery fee is not refundable. While we strive to ensure customer satisfaction, our policy focuses on providing refunds for the value of the items themselves, excluding the delivery fee.
If you are eligible for a refund based on our exchange policy, we will refund the cost of the products returned, minus the delivery fee incurred during the initial shipment. The refund amount will reflect the value of the returned products, excluding the non-refundable delivery fee.
We encourage you to review our return policy for specific details regarding eligibility and the return process.
When will I get my refund after returning the product?
After we receive your returned item and complete the necessary inspection, the refund process will be initiated. Store credit is usually issued promptly once your return is approved. It can be used towards your future purchases on our platform and provides added convenience for your shopping experience.
If you have any further questions or require additional clarification regarding our refund policy, please do not hesitate to contact our customer service team. We are committed to providing the assistance you need and ensuring a satisfactory resolution to any concerns you may have.
